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Intercom pricing
Intercom is billed per seat in USD. Source: https://www.intercom.com/pricing, read on 24 Oct 2026.
Free tier: none
List price per seat per month; the page also shows a 35% new-customer discount, which is not applied here. Fin AI answers are billed per outcome on top ($0.99 as shown).
Intercom against the rest of Customer support
Rank 4 of 4 by annual cost at 10 seats. Intercom sits at $3,480, 32% above the category median ($2,640). See the full Customer support ranking.
Cheaper in the same category at 10 seats:
- Freshdesk – $2,280 per year
- Zendesk – $2,280 per year
- Help Scout – $3,000 per year
Plans
| Plan | Billed monthly | Billed annually | Users included | Cost at 10 seats |
|---|---|---|---|---|
| Essential | $29/seat/mo | not published | – | $3,480 |
| Advanced | $85/seat/mo | not published | – | $10,200 |
| Expert | $132/seat/mo | not published | – | $15,840 |
Cost by team size
| Team | Cheapest plan | Annual cost | Effective |
|---|---|---|---|
| 5 seats | Essential | $1,740 | $29/user/mo |
| 10 seats | Essential | $3,480 | $29/user/mo |
| 25 seats | Essential | $8,700 | $29/user/mo |
| 50 seats | Essential | $17,400 | $29/user/mo |
| 100 seats | Essential | $34,800 | $29/user/mo |
Cheapest plan = lowest published price that covers the team size, annual billing. Per-seat plans scale linearly; flat plans jump at the user limit. Alternatives to Intercom · Cost calculator